June 11-13, 2023
Chicago’s 21c Museum Hotel
New Problems. New Technology. New Directions.
Set Your Compass for CX in Chicago
Map a Course for Change With Your Peers And Founders of the Newest CX Solutions
Negotiating high customer expectations while reducing costs and growing revenue: That’s the challenge of business today. For the brave, it’s a big adventure that requires three things: a fundamental mindshift, essential technology, and proven practices to manage change. ​
​Get outfitted with all three at Compass, an invitation-only strategy conference for senior leaders June 11-13, 2023, at Chicago’s 21c Museum Hotel. ​
​Join a select group of 24 peers in financial services, healthcare, retail, tech, and other industries in conversation with founders of the eight most innovative solutions in customer experience, all convened by CX Effect, the nation’s leading technology outfitter for Agile CX. ​
​Scout the landscape of emerging trends and solutions in generative AI, automation, and analytics. And create a map for organizational change and market success. ​
Get Real
Come to Chicago for honest conversation with peers across industries. Where is business heading? What does the market require of our organizations. What is our capacity for change?​
Organizations face tighter budgets and heightened consumer expectations. The challenge is how to do more with less.​
Agile CX is the answer: a flexible, orchestrated, scalable approach to deliver exceptional service while reducing costs and driving growth.​
Brands that aren’t purposeful about designing agility into their CX capabilities will fall further behind, while the brands of tomorrow will have agility at the very core of their CX strategies.​
Get Ready
What does Agile CX look like? It’s about your organization having: ​
- Automation of customer interactions across all channels, enabling customers to reach full resolution of their Tier 1 issues without ever having to talk with a human.​
- Agents who are trained up quickly and successfully resolving more complex calls through agent assist and knowledge orchestration tools.​
- Achievement of service levels even during peak traffic times through workforce management tools and flexible shift workers.​
- Actionable analytics that inform smarter decisions.​
Get Outfitted
AmplifAI is a CX and EX solution that leverages data to enhance performance and reduce costs.
AptEdge uses generative AI to turn an organization’s extensive knowledge into dynamic answers, empowering call center agents to be instant experts.
Assembled helps organizations manage the staffing, scheduling and performance of in-house and BPO customer support teams through an intelligent system that becomes the operational backbone.
Capacity automates support through a conversational AI platform that improves customer satisfaction, increases employee engagement, and grows revenue while reducing costs.
Evolve IP enables a secure and reliable workplace — from any location, on any device — without the administrative burden of managing laptops and phone systems.
Hiya provides branded caller ID to help organizations improve answer rates, talk times, and call reputation for the enterprise.
Regal is an outbound sales and SMS platform that drives growth through greater customer engagement.
XSELL uses AI and data science to identify your top-performing tactics in customer care and sales, then delivers real-time coaching to make every agent your best agent.
Engage With Peers and Pioneers​ Across Three Formative Days
June 11, 6-8 pm​
- Travel, then settle in at the inspiring 21c Museum Hotel. ​
- Meet your fellow travelers at the evening welcome reception. And rest up for the journey ahead.​
June 12, All Day​
- Scout the landscape of business trends and CX challenges through a keynote address by cloud telephony pioneer Andrew Pryfogle, founder and CEO of CX Effect.
- Take a tour of CX solutions and start connecting the dots between issues and opportunities.​
- Meet the innovators and see their solutions applied to specific use cases.
- Schedule:
- 8:00-9:00 AM Welcome, Orientation, and Keynote by Andrew Pryfogle 
- 9:00-9:30 AM Expedition Teams: Mapping the Journey                 
- 9:30 AM-12:00 PM Gear Up: Technology Presentations             
- 12:00-1:00 PM Lunch             
- 1:00-4:50 PM Explore: Solutions and Use Cases             
- 5:00-5:45 PM Expedition Teams: Scouting Reports              
- 6:30-9:30 PM Shuttle to Restaurant and Dinner                
June 13, 8-11:30 a.m.​
- Map your organization’s journey toward Agile CX with insight and inspiration by Matt Coughlin, founder and CEO of XSELL Technologies.
- Dialogue with your peers on the practices to overcome resistance and manage change.​
- Get equipped to make the case and leave with confidence that you can build support for Agile CX in your organization.
- Schedule:
- 8:00-8:45 AM Welcome, Recap and Keynote by Matt Coughlin
- 8:45-9:15 AM Change Management: A Panel Discussion
- 9:15-10:00 AM Excursions, Experiments, Education: Building the Business Case for Agile CX
- 10:15-11:45 AM Expedition Teams: Commitments and Other Provisions for the Journey
- 12:00-1:00 PM Shuttle to Airport
Inspiration for the Journey
Chicago’s 21c Museum Hotel will evoke your creative energy for change. You’ll see world-class contemporary art everywhere. And you’ll experience the call of artists to respond with passion to the challenges of our time.
Don’t Miss This Unique Opportunity ​To Find a Path Through Change​
Your travel and lodging expenses are covered. So take advantage of this invitation to:
- Learn with a select group of senior leaders who are tasked with strategy and execution.​
- Engage with tech pioneers who are reshaping the world of customer experience.​
- Create a map for your organization’s journey to excellence.
Register by June 1, 2023.
About CX Effect:
CX Effect is a technology outfitter focused exclusively on customer experience. We help organizations map solutions and gear up for digital transformation. Working with trusted advisors and innovative solution providers, our team guides you through every step of implementation so you can realize greater impact and a faster return on investment.​
