April 7-9, 2024
New Problems. New Technology. New Directions.
Set Your Compass for CX in Dallas
Map a Course for Change
Advance Your Business With CX Solutions
Responding to high customer expectations while reducing costs and growing revenue: That’s the challenge of business today. For the brave, it’s an adventure that requires a fundamental mindshift, essential technology, and proven practices to manage change.
Get outfitted for the adventure at Compass, an invitation-only strategy conference for senior leaders April 7-9, 2024, at The Westin Dallas Southlake.
Join a select group of peers in multiple industries in conversation with leaders of eight innovative solutions in customer experience, all convened by CX Effect, the nation’s leading technology outfitter for Agile CX.
Scout the landscape of emerging trends and solutions in AI, automation, and analytics. And create a map for organizational change and market success.
Get Real
Let’s have an honest conversation. Where is business heading? What does the market require of our organizations. What is our capacity for change?
Organizations face tighter budgets and heightened consumer expectations. The challenge is how to do more with less.
Agile CX is the answer: a flexible, orchestrated, scalable approach to deliver exceptional service while reducing costs and driving growth.
Brands that aren’t purposeful about designing agility into their CX capabilities will fall further behind, while the brands of tomorrow will have agility at the very core of their CX strategies.
Get Ready
What does Agile CX look like? It’s about your organization having:
- Automation of customer interactions across all channels, enabling customers to reach full resolution of their Tier 1 issues without ever having to talk with a human.
- Agents who are trained up quickly and successfully resolving more complex calls through agent assist and knowledge orchestration tools.
- Achievement of service levels even during peak traffic times through workforce management tools and flexible shift workers.
- Actionable analytics that inform smarter decisions.
Get Outfitted
AmplifAI is an AI-driven performance enablement platform for employee-centric enterprises, helping hybrid teams replicate their top performers to maximize business outcomes, boost productivity, and improve engagement.
Capacity is a support automation platform that deflects tickets, emails, and phone calls using AI, helping organizations optimize employee and customer experience.
Hiya is a branded caller ID solution for mobile devices that helps businesses reach more customers and protect their brand from unwanted spam labels.
Omni Interactions delivers an unmatched, flexible, high-quality labor option that allows organizations to flex up and down based on real-time volume, seasonal demands, or other unique requirements.
Tethr uses speech and text analytics powered by AI and machine learning to give organizations prescriptive insights into customer experience, sales conversion, and agent performance.
ZingTree is an AI/GPT enabled CX platform that delivers a no code Self Service and Agent Assist experience by automating your processes and knowledge.
Agenda
Sunday, April 7th:
- Afternoon: Settle into The Westin Dallas Southlake.
- 6:00 PM: Meet your fellow travelers at the welcome reception.
Monday, April 8th:
- 7:00 AM: Breakfast
- 8:00 AM: Keynote by Andrew Pryfogle, cloud and telephony pioneer; founder and CEO, CX Effect
- 9:00 AM: Expedition Teams: Mapping the Journey
- 9:30 AM: Gear Up: Technology Presentations
- 12:00 PM: Lunch
- 1:00 PM: Explore: Solutions & Use Cases
- 5:00 PM: Scouting Reports
- 6:30 PM: Dinner
Tuesday, April 9th:
- 7:00 AM: Breakfast
- 8:00 AM: Recap
- 8:15 AM: Navigating Change: A Panel Discussion
- 9:00 AM: Pilots & Experimentation
- 9:30 AM: Building the Business Case for Agile CX
- 10:30 AM: Overcoming Fear & Indecision: Keynote by David Karandish, founder & CEO of Capacity
- 11:15 AM: Commitments & Provisions for the Journey
- 12:00 PM: Conclusion
A Few of Our Fellow Travelers
Don’t Miss This Unique Opportunity To Map a Course for Change
Take advantage of this special invitation to:
- Learn with a select group of senior leaders who are tasked with strategy and execution.
- Engage with tech pioneers who are reshaping the world of customer experience.
- Reimagine how your organization might solve its most pressing challenges.
Register by March 15, 2024.
About CX Effect:
CX Effect is a technology outfitter focused exclusively on customer experience. We help organizations map solutions and gear up for digital transformation. Working with trusted advisors and innovative solution providers, our team guides you through every step of implementation so you can realize greater impact and a faster return on investment.
