Are you guessing when it comes to forecasting staffing needs in your support center? Lacking visibility into the performance of a remote team? Can’t see the queues getting longer and the temperature rising? Legacy workforce management (WFM) solutions are not meeting the needs of today’s support teams. There’s a better way. Brian Sze, cofounder of Assembled, explains it all in a conversation with Andrew Pryfogle, CX Effect founder and CEO, recorded Oct. 5, 2023.