CX Effect
Outfitting Organizations for Transformative Customer Experience
There’s a forest of information on customer experience and technology solutions. Start here so you can see the trees, and the path forward. Find news, perspective, and conversations with fellow CX travelers.
Reduce agent turnover in the contact center, drive faster ramp-up times, and lower training costs with Bright.
Imagine a BPO that uses skilled gig workers and AI to provide on-demand, scalable CX at 25-55% lower cost.
Your legacy workforce management system isn’t up for the challenges of a modern support team.
How a global ecommerce company is going from good to great.
The organization needs something from you as a leader: to experiment in uncertain times.
Finance leaders have to figure out how to attract and retain staff while keeping costs down. Redefine the problem to get to two solutions: fractionalized labor and automation.
Is your organization holding off on big decisions until things are less uncertain? Resist fearful waiting. Use this time to get clearer.
With Airkit, you can automate your customer experiences and offload your contact center, lower cost to serve, and speed up service with digital CX.