XSELL guides agents through any customer conversation. It’s real-time coaching that fuses the best of machine learning and AI with human authenticity. XSELL learns the behaviors, strategies, and knowledge of top-performing agents and delivers them at scale to every agent.
Use Cases
- Agent Performance: XSELL trains new agents in half the time of industry averages, resulting in a faster ramp to results.
- Handle Time: XSELL’s conversational intelligence, causal strategies, and human authenticity make customer interactions faster, lowering average handle time by 5-15%.
- Call Transfers: Escalating calls to experienced or specialized agents is very costly. XSELL reduces call transfers by 10-20% by supporting agents to handle challenges on their own.
- Attrition: With success comes greater agent engagement. XSELL reduces attrition by 30%.