CX Effect
Outfitting Organizations for Transformative Customer Experience
There’s a forest of information on customer experience and technology solutions. Start here so you can see the trees, and the path forward. Find news, perspective, and conversations with fellow CX travelers.
Here’s a look at the similarities and differences of the terms customer experience, customer service, and customer success.
Learn proven ways to articulate and defend the ROI of improving the customer experience.
Join CX Effect and Shiftsmart as they explore tips, tricks, and ideas for contact center hiring success.
What can an online multiplayer game teach us about leading a distributed workforce?
Automation or the human touch? How do you know what’s right for your contact center?