CX Effect
Outfitting Organizations for Transformative Customer Experience
There’s a forest of information on customer experience and technology solutions. Start here so you can see the trees, and the path forward. Find news, perspective, and conversations with fellow CX travelers.
What’s the secret to saving time and money on all of the transactional tasks in your business?
Cloud Communications Veteran to Help Disrupt & Reimagine the Legacy Master Agency Model
Join our upcoming executive interview series to learn strategies for leading the new hybrid distributed workspace.
In unusual times, replace the usual customer service phrases.
What is it like to work with a business process outsourcer (BPO) and how do you know if it’s right for your company? Join this upcoming CX Simplified to find out!
People hate call centers – but why? And will that perception ever change?