There are a number of reasons why working with a BPO might be right for a business. Common examples include expanding hours of operation, supporting additional languages, offering new services, or tapping into specialized technology and talent resources. There are many benefits from working with an outsourcer, but it’s important to understand how they can differ and what to look for when selecting the right partner for your business.
Attend this CX Simplified focused on BPOs to learn more about how these businesses are structured, the types of services that they can provide, the ways to identify outsourcing opportunities for your business, and other important questions to ask when evaluating a BPO.
When
Now Available On-Demand
Agenda
- How BPOs Work
- Common Outsourcing Questions
- Identifying Opportunities to Leverage a BPO
- Questions To Ask When Evaluating Outsourcers
Presenters
Justin Robbins
Chief Evangelist, CX Effect
A Customer Experience Researcher, Educator, & Advisor, Justin leads the Marketing & Education programs at CX Effect.
Justin Robbins
Neal Topf
President and Co-Founder, Callzilla
Neal Topf is the President and Co-Founder of Callzilla and the Host and Co-Creator of CX podcast of Fireside Chats without the Fires. Neal has worked in the BPO and customer care space for the last 16 years and he thrives on the dynamic, evolving nature of the contact center. Neal resides in South Florida and his greatest joys are the up and coming Washington Football Team, second to being Daddy to his 8 year old son.
