One of the greatest challenges in any organization is connecting the dots from metrics to behaviors to desired results. You’re pulling the right data, but struggle to create compelling dashboards, scorecards, or reports that move people toward positive outcomes.
In this session, Justin Robbins will walk you through the most important metrics for today’s contact center leader, how to mature the conversation around measuring performance and ways to avoid common reporting mistakes.
When
Available On-Demand
Agenda
- Top Metrics for Today’s Contact Center Leader
- Shifting The Conversation From Numbers To Behaviors
- Avoiding Common Metric Missteps and Reporting Problems
Presenters
Justin Robbins
Chief Evangelist, CX Effect
A Customer Experience Researcher, Educator, & Advisor, Justin leads the Marketing & Education programs at CX Effect.
