What’s the right balance when it comes to leveraging both bots and humans throughout your customer experience? And how do you get started on evaluating the use case in your own business? Join this upcoming CX Simplified to learn more about the use case for bots in the contact center and discover how other companies are deciding which interactions go to live employees and which get automated.
When
Now Available On-Demand
Agenda
- The Basics of Bots
- When To Bot, When To Not
- Building the Business Case for Bots
Presenters
Justin Robbins
Chief Evangelist, CX Effect
A Customer Experience Researcher, Educator, & Advisor, Justin leads the Marketing & Education programs at CX Effect.
Justin Robbins
Rusty Jensen
VP, Revenue Generation, NICE CXone
Rusty is the Vice President of Revenue Generation at NICE CXone and is responsible for all pipeline creation for direct and indirect channels for sales at NICE CXone. Over the past 10 years (and in 7 different roles) Rusty has worked to help build NICE CXone, serve its customers, and train and develop the skills and careers of his employees. A serial entrepreneur, Rusty built several companies from the ground up prior to coming to NICE CXone. That same energy and passion is applied at NICE CXone to design innovative and cutting-edge strategies for NICE CXone and its partners to spur growth and stay ahead of the competition. Strong Leadership, high output, and passion best define him.
