We’re exploring RPA technology and the impact it’s having on how CX professionals get work done. The concept? Automate any predictable, highly repetitive task that uses mouse clicks or keystrokes. Sounds like a dream – but what’s the nitty-gritty?
We’ll give you an overview of how RPA works, discuss the technologies out in the market today, and arm you with some resources to evaluate whether or not it’s the right technology for you to further explore.
Want to dive deeper? Download our free companion piece, The Contact Center’s Guide to Customer Experience Design
When
Now Available On-Demand
Agenda
- An Introduction to Robotic Process Automation
- The Elements of RPA and Common Use Cases
- Evaluating If RPA Is Right For You
Presenters
Justin Robbins
Chief Evangelist, CX Effect
A Customer Experience Researcher, Educator, & Advisor, Justin leads the Marketing & Education programs at CX Effect.
Justin Robbins
Matt Lautz
Founder & CEO, Neostella
Matt has most recently applied his 20+ years of SaaS, software, telecom and contact center experience to spearhead the launch of Neostella, a leading RPA implementation partner. A serial entrepreneur, Matt also served as Founder and CEO of a Cloud Contact Center solution that was acquired by Shoretel/Mitel.
