It’s been over a year since businesses made the move to work from anywhere. A pivot in people, process, and technology that extended for weeks, and then months, and now years. As the long-term realities of the new distributed hybrid workforce settle in, business leaders are now making the strategic decisions that will enable them to scale, and sustain, their digital workspaces.
In this conversation between Scott Kinka, Evolve IP’s Chief Strategy Officer, and CX Effect’s Justin Robbins, they’ll open their playbooks on how they’re approaching business communications, the role of the remote contact center agent, and the steps they’re taking to expand and mature the digital workplace.
When
Available Now On-Demand
Agenda
- Addressing the New Dynamics of Business Communications
- Enabling the Contact Center’s Strategic Value
- Tips for Maturing the Digital Workplace
Presenters
Justin Robbins
Chief Evangelist, CX Effect
A Customer Experience Researcher, Educator, & Advisor, Justin leads the Marketing & Education programs at CX Effect.
Justin Robbins
Scott Kinka
Chief Strategy and Innovation Officer, Evolve IP
Scott Kinka serves as Chief Strategy and Innovation Officer at Evolve IP. An award-winning 20-year technology veteran with expertise in virtualization, cloud security and telecommunications, Scott designs the Evolve IP roadmap, leads Evolve IP’s project team and works closely with customers and partners.
