CX Effect
Outfitting Organizations for Transformative Customer Experience
There’s a forest of information on customer experience and technology solutions. Start here so you can see the trees, and the path forward. Find news, perspective, and conversations with fellow CX travelers.
Calculate employee turnover and find out how much its costing your business.
What is robotic process automation (RPA) and why should customer experience professionals care? Join this CX Simplified to find out!
Justin Robbins, Chief Evangelist at CX Effect, shares the details on what you can expect from CX Masterclass, how to make the most of your experience, and more ways to continue your customer experience professional development.
Discover the benefits of working with these vendor-agnostic experts.
Did you know that there are multiple ways to calculate turnover rate? Learn about the value of each of these measurements.
Which customer service metrics deserve your time and attention? Find your focus in the new year with these key performance indicators.